Cancellation & Refund Policy

1. The ₹99 introductory period does not silently renew

Eligible new customers receive 30 days of Starter access for ₹99. This is a paid introductory period. It does not silently auto-renew or automatically charge month 2.

Before the introductory period ends, the customer chooses whether to continue at ₹999 per month or ₹9,999 per year. If a continuation choice and required payment are not completed, access may move through the service states described below.

2. Stopping future renewal

Future renewal can be stopped according to the billing flow available for the subscription. If a self-service option is unavailable, email info@officerflow.in from the account’s authorised contact address with the workspace name and subscription reference.

Unless required otherwise by law or stated during the billing flow, cancellation stops a future paid period and does not reverse a period that has already been activated and made available.

3. Access status and historical data

Cancellation does not immediately delete historical workspace data. Depending on the active service period, subscription status, or security requirements, existing access may continue until period end, expire, or be paused. A payment submission awaiting verification does not create temporary access.

Access, export availability, and later deletion are handled under the Terms & Conditions, Privacy Policy, operational safeguards, and applicable retention obligations. Contact OfficerFlow before the end of access if you need guidance about available exports.

4. General refund rule for digital access

Manually verified payments for an activated digital service period are generally non-refundable once OfficerFlow access has been made available. This does not limit any refund or remedy required by applicable law, and duplicate or demonstrably incorrect payments remain eligible for review.

5. When a refund review is available

OfficerFlow will review a refund request when it concerns:

• a duplicate charge for the same intended purchase;
• a demonstrably incorrect amount or charge;
• failed workspace provisioning after a payment was successfully verified; or
• a refund or remedy required by applicable law.

A request is reviewed against OfficerFlow order records, the submitted UTR or PayPal transaction ID, and the actual receiving account. Sending a receipt or screenshot alone does not establish that a payment was successfully completed.

6. How to request a refund review

Email info@officerflow.in with your name, organisation or workspace name, the payment or order reference, the amount and date, and a short explanation. Do not send a full card number, CVV, OTP, bank password, or account password. OfficerFlow will never ask for those details.

If a refund is approved, the return method is determined during review based on the original manual payment channel and available banking or PayPal options. The time for funds to appear depends on the relevant payment service and financial institutions; OfficerFlow does not promise a fixed processing or settlement time.